Custom House Quay

Falmouth Harbour Commissioners

CLAMPING POLICY

Custom House Quay car park is a pay and display car park and all vehicles must display a current ticket in a clearly visible position and be parked within a marked parking space. Falmouth Harbour Commissioners have a contract with Armtrac Security Service to ensure that these regulations are complied with.

A clamp may be fitted to any vehicle not displaying a ticket or displaying a ticket that has expired. A clamped vehicle may only be released following payment of a release fee to Armtrac Security Service. Falmouth Harbour Commissioners staff cannot instruct Armtrac Security Service to release a vehicle once a clamp has been applied.

Should you wish to appeal against the levying of the release fee, you should write in the first instance to Armtrac Security Service at the address below.

Armtrac Security Service

Queensgate House

48 Queen Street

Exeter

EX4 3SR

If the appeal is unsuccessful and you feel that the circumstances in which your vehicle was clamped were unreasonable, you can appeal in writing to Falmouth Harbour Commissioners at the address below. You should enclose copies of all correspondence with Armtrac Security Service.

The Leisure Services Manager

Falmouth Harbour Commissioners

44 Arwenack Street

Falmouth

Cornwall

TR11 3JQ

Falmouth Harbour Commissioners can only recommend a refund of the release fee in circumstances where Armtrac Limited have clearly breached the guidelines agreed. Recommendations made by the Commissioners are not binding on Armtrac Security Service.